User GuideYou can download the iipher user guide here.
The user guide covers all the features of iipher as well as how to set up your iPad with the correct headphones and microphone. |
SupportFor any other support related questions please email us at [email protected]
For more information about iipher and privacy, you can view our privacy policy here |
FAQ
How do I get the app?
iipher is available for download on the Apple App Store. It is free to download and available for iPads only
How can I sign up?
iipher is currently only available for use by members of the iipher interpreter network. If you think you may qualify as a user please use the contact form on this site to let us know and we will get in contact with more information.
What are the minimum requirements?
iPad
To use iipher you will need an iPad with iOS 9 or later.
Headphones and Microphone
Headphones and a Microphone are required to use iipher.
The standard iphone headphones with built in Microphone will work (see here) and is a reasonable temporary solution and will allow you to test the system.
But we recommend using a high quality headphone/microphone headset (see here) and an adaptor (see here) If you google “iphone headphone mic adapter” you can source one close to you.
Internet connection
iipher requires Wifi with a strong internet connection that has at least 2Mbps upload and download.
To use iipher you will need an iPad with iOS 9 or later.
Headphones and Microphone
Headphones and a Microphone are required to use iipher.
The standard iphone headphones with built in Microphone will work (see here) and is a reasonable temporary solution and will allow you to test the system.
But we recommend using a high quality headphone/microphone headset (see here) and an adaptor (see here) If you google “iphone headphone mic adapter” you can source one close to you.
Internet connection
iipher requires Wifi with a strong internet connection that has at least 2Mbps upload and download.
I can't remember by password
The iipher app does not use a password to access your account. To log in you will need to open the app and enter your username.
We will then send you a 1 time use code to the phone number you registered with us.
Entering this number into the app will log you in.
We will then send you a 1 time use code to the phone number you registered with us.
Entering this number into the app will log you in.
I can't remember my username
Please email us at [email protected] for assistance with recovering a lost username, giving us your phone number, real name and email
Do I need to send a code to my phone each time I need to log in?
Yes. iipher requires that you send a code to your mobile number every time you log in. However once you have logged in on one device you should remain logged in until you either log out or reset the device. You may close the app and remain logged in next time you come back.
Do you support users in every country and all languages?
We can support all countries and all languages. This list shows all the current countries and languages supported.
We are adding more every day, based on requests.
Contact us at [email protected]
We will immediately do the testing on the country or language you request and add it to the list.
We are adding more every day, based on requests.
Contact us at [email protected]
We will immediately do the testing on the country or language you request and add it to the list.
Do the languages chosen on the call screen do anything?
The languages chosen on the call screen at the top (automatically filled to match the languages which you chose when you signed up) do not change the way your calls work. They are only used as a guide for interpreters so that they can easily identify which call was made to which language.
Can I make calls to mobile phones?
The standard corporate package includes unlimited calls to landlines, but excludes calls to mobiles and special numbers.
If you require mobile calls as part of your corporate package, we can accommodate this along with any other special requirements you may have.
If you are on a pay per use plan, then mobile numbers can be enabled, but are charged at a higher costs per minute than land line numbers
If you require mobile calls as part of your corporate package, we can accommodate this along with any other special requirements you may have.
If you are on a pay per use plan, then mobile numbers can be enabled, but are charged at a higher costs per minute than land line numbers
DO I HAVE UNLIMITED USE?
Corporate Accounts receive unlimited land line calls through iipher as part of their membership.
Users who are not part of the iipher interpretation network pay per call subject to our call rates which can be viewed in our pricing section.
Users who are not part of the iipher interpretation network pay per call subject to our call rates which can be viewed in our pricing section.
DOES ANYTHING HAPPEN IF I AM ON A LONG CALL?
There are no limits to how long a call can be. However every 3 hours we require the interpreter to confirm they are still active on the call by dismissing a prompt on the iPad.
This is designed to prevent a call from being left active accidentally.
This is designed to prevent a call from being left active accidentally.
WHY DOES MY AUDIO KEEP CLIPPING?
iipher will experience audio problems if your connection does not have at least 2mbps upload and download. Please check your speeds with a speed tester (such as www.speedtest.net).
Another potential cause of problems can be the WiFi network at your location. If the WiFi signal is poor or other networks in your area are using the same channel then iipher will occasionally experience audio issues.
If you are experiencing issues with audio clipping please email us at [email protected] so that we can investigate.
Another potential cause of problems can be the WiFi network at your location. If the WiFi signal is poor or other networks in your area are using the same channel then iipher will occasionally experience audio issues.
If you are experiencing issues with audio clipping please email us at [email protected] so that we can investigate.
WHY DID MY LINE DROP?
iipher will experience connection problems if your internet connection does not have at least 2mbps upload and download. Please check your speeds with a speed tester (such as www.speedtest.net).
Another potential cause of problems can be the WiFi network at your location. If the WiFi signal is poor or other networks in your area are using the same channel then iipher will occasionally experience audio issues.
Our VOIP network will find the best possible route through the internet for your call. However the final leg of the call will always be from the internet out onto the PSTN (public phone network). If the call is dropped by the PSTN there is nothing we can do.
If you are experiencing any issues with call drop outs please email us at [email protected] so that we can investigate.
Another potential cause of problems can be the WiFi network at your location. If the WiFi signal is poor or other networks in your area are using the same channel then iipher will occasionally experience audio issues.
Our VOIP network will find the best possible route through the internet for your call. However the final leg of the call will always be from the internet out onto the PSTN (public phone network). If the call is dropped by the PSTN there is nothing we can do.
If you are experiencing any issues with call drop outs please email us at [email protected] so that we can investigate.
Is there a way i can reduce my voip costs?
Contact us and we will communicate what your needs and requirements are and come up with a corporate plan that is customized to your needs.
